Our satisfaction guarantee is always in season.

Our "Seeing is Believing" total satisfaction guarantee.

Every day, right here in the US, Petals creates incredibly realistic and beautiful silk floral designs, as well as a consistently excellent consumer experience. We love what we do. And we’re so sure you’ll love what we do that all Petals products come with our total satisfaction guarantee. If for any reason you don't love your purchase, simply return it for a full merchandise refund within 30 days. Our friendly customer service team is available to assist you with making a hassle free return.

Return Instructions can be found on the back of your packing slip. 

Ship your item(s) using a reliable carrier most convenient to you - Fed Ex, UPS or USPS

We do offer discounted return labels with UPS so please call us to get pricing

Be aware, though, that large orders or multi-unit orders may be subject to a re-stocking fee and return freight charges. Qualifying orders will be notified of applicable terms and conditions in advance of shipping.

Award-winning designs. Each lovingly hand crafted.

We bring an artisan approach to creating silk floral designs, as we have for the past 30 years. Our award-winning, talented silk flower crafters keep up with the latest fashion trends, colors and decorating styles, and continually create new and unique designs that can't be found anywhere else. Suitable for both home and business environments, every silk flower arrangement, plant and tree offered by us is a hand-crafted masterpiece, designed and assembled in the USA at our factory in Cincinnati, OH, then shipped directly to your doorstep.

Our Perfect Packaging Promise.

We pride ourselves on ensuring that your product will arrive in perfect condition ready for immediate enjoyment. We expertly package every item using our proprietary packaging methods to not only prevent damage but also to ensure your item is "ready to display" right out of the box.

Fast, efficient delivery.

Average delivery of approximately 5-10 business days via premium freight carriers such as FedEx or UPS. Need a Gift Quickly? Shop from our Express Gift Collection and your item can be delivered as quickly as the next business day within the contiguous US. APO/FPO military address orders are delivered by USPS. Shipments to Alaska, Guam, Hawaii, Puerto Rico or U.S. Virgin Islands may require additional shipping charges and certain items cannot be shipped to these locations.