Frequently Asked Questions

Are Petals products real or artificial?

All of our lifelike floral products featured on are artificial.

Are your flowers really silk?

Although artificial flowers and plants are commonly referred to as “silk”, the materials used to design our lifelike silk flower arrangements and artificial plants vary by style and cover a wide range of materials such as various fabrics, synthetic and poly-resin materials.

How are your arrangements and plants packaged?

We pride ourselves on ensuring that your product will arrive in perfect condition ready for immediate enjoyment. We expertly package every item using our proprietary packaging methods to not only prevent damage but also so that you just open the box and place the item in the intended location.


How are your arrangements and plants shipped?

The majority of our items are shipped via premium shipping carriers such as FED EX and UPS. In the event you are ordering one of our larger over size trees your order may require delivery to your home or office via a freight carrier. When ordering one of these over size items, please be sure to let us know if your delivery address and neighbouring streets cannot accommodate a larger truck. In most cases we can arrange to have the freight carrier call you a day or so in advance to schedule the delivery.

What is the clear substance in the bottom of the vases?

Many of our silk floral designs are created using our special "crystal clear acrylic water" which creates the illusion of fresh cut stems in water.

Last Minute Design Changes

If a component is no longer available we reserve the right to substitute. 

(Example) Stem/Container/Vase etc.  

Do I need to order a container for my plant or tree?

Unless otherwise indicated, all Petals floor plants and trees arrive potted in a non-decorative liner. Constructed of paper-mache, this liner is suitable for placement inside your own container. When you purchase a decorative container from along with your silk plant or artificial tree, unless specifically stated otherwise, your item will arrive securely potted in the in the container of your choice and will be topped with our lush green moss.

How do I clean and maintain my Petals arrangements and plants?

Petals plants require very little maintenance. Feather dust periodically as part of normal home or office cleaning and apply Silkflower & Plant Cleaner to floral arrangements on a quarterly basis. We recommend that you retain the original shipping carton to store seasonal arrangements.

Can I send Petals products as gifts?

Why send a gift that only lasts for only a few days when you can send a constant reminder of your love, appreciation and friendship? Let our friendly and knowledgeable staff help you select the perfect item! When sent as a gift, all Petals silk floral designs and plants arrive with a beautiful gift card with your personalised message.

Do you offer “Express Delivery”?

Yes, Express Delivery options (order must be placed by 12 noon ET) are available on all items found in our Express Delivery category. We offer expedited ground, 2-3 business day and Next business day service. If you are in hurry to receive your order containing non-express gift items, we suggest calling our customer service department and we will make every effort to try to expedite your order.