Terms of Use:
The following rules ("Terms and Conditions") govern the use of Petals and the services offered on this Site. Please read the following Terms and Conditions carefully.
By using this Site, you understand and expressly agree to be legally bound by these Terms and Conditions and our Privacy Policy and to follow these Terms and Conditions and all applicable laws and regulations governing our Site.
We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site. If you violate these Terms and Conditions, we may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.
Permitted Use:
Petals grants you a limited license to access and make personal use of this site and not to download or modify any portion of it, except with express written consent of Petals.
This license does not include commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Petals.
Pricing Disclaimer:
Petals reserves the right to refuse or cancel orders in which item pricing or shipping calculations are displayed incorrectly as result of human or technological errors, or by third party tampering or hacking. In the rare event that such a pricing discrepancy should appear on your order(s) you will be contacted by our Customer Service personnel to review the correct price prior to being charged and merchandise shipment.
Accounts:
You are solely responsible for protecting the confidentiality of your account information and for restricting access to your computer.
Sales Tax:
Applicable sales tax will be added to your final order for items shipping to the states requiring us to collect tax on their behalf.
Feedback:
Petals welcomes any and all feedback submitted to us via email, phone, fax or mail. Feedback is considered non-confidential and the sole property of Petals. Unless you specify otherwise, we reserve the right to use feedback on an unrestricted basis.
Contact us at:
Email: [email protected]
Phone: 800-783-9966
Mail: 12021 Centron Place, Cincinnati, OH 45246
Copyrights and Registered Trademarks:
Unless otherwise specified, all materials appearing on our Sites, including the text, site design, graphics, logos, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Petals © 2023, ALL RIGHTS RESERVED and is protected by United States copyright laws.
On-Line Privacy:
Petals understands that you may have concerns about privacy while shopping or surfing on the Internet. To better protect your privacy, this notice is provided to explain our online information practices and the choices you can make about the way your information is collected and used. This Privacy Policy describes how we use and do not use information provided to us at Petals, and the steps we take to protect it. This Privacy Policy only applies to information collected online at petals.com.
What Information We Collect
As used in this Privacy Policy, "Personal Information" means personally identifiable information. The site you entered may collect some or all of the following types of Personal Information:
- Your name
- Street Address
- Telephone number
- Email address
- Credit card information
- Username
- Name, addresses, and phone numbers of those persons whom you add to your personal address book (if you choose to create an account)
Information Collection and Use:
Petals collects information from our customers at multiple points on our website and in our customer service center, and is the sole owner of this information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Petals may also receive information about consumers from third parties.
Petals may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may also combine your email information with other information they have access to such as mailing address so that Petals may serve relevant marketing offers to you via email and direct mail. If you do not want Petals to collect information about you, please contact Petals at [email protected] to opt out OR unsubscribe here.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you OR for questions or concerns relating to privacy, please email [email protected]. If you are a California resident, please see additional rights listed below.
Your Order:
We request contact information (e.g. name, shipping address) and financial information (e.g. credit card number, expiration date) from you on our order form. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.
Email Communications:
We email you to communicate with you about your Internet and telephone orders as well as special offers or services, products or newsletters. We will only send you these emails if you give us permission, and you may choose to stop receiving them at any time.
Choice/Opt-Out:
You will always have the opportunity to opt-out from receiving email communications from us. Opt-out information is provided with every email, simply click on the link and follow the instructions provided OR unsubscribe here.
Cookies:
Petals uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize Petals for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. You may also set your Web browser not to accept cookies.
Cookies Used By Our Service Providers And Vendors
Our service providers and vendors may use cookies and those cookies may be stored on your computer when you visit our Website. Some of these service providers and vendors include:
BigCommerce (see https://www.bigcommerce.com/privacy/ and information therein)
Google Analytics (see https://support.google.com/analytics/answer/6004245?hl=en and information therein);
Microsoft Advertising (see https://about.ads.microsoft.com/en-us/resources/policies/microsoft-advertising-agreement?s_eid=SMART96943_9135D786-0500-4C2E-B9E4-12679BD005E4 and information therein);
Klaviyo (see https://www.klaviyo.com/privacy/policy and https://www.klaviyo.com/legal);
Inspectlet (see https://docs.inspectlet.com/hc/en-us/articles/360002994432-Privacy-Impact-Assessment-under-GDPR and information therein)
You should review the privacy and cookie policies of the above websites to learn more about the cookies that are used in connection with the above, as well as the information obtained.
The above websites and cookies may change from time to time as we use different vendors or services providers to provide some or all of the services offered or provided by the above services and websites, or additional services we decide to include. While we periodically update our list of such vendors and service providers, the above list may not be complete at any given time.
Other Web Sites:
Our Site may contain links to other web sites not maintained by us. Other web sites may also reference or link to our Site. We encourage you to be aware when you leave our Site, or surf the Internet, and to read the privacy statements of each and every web site that you visit. We are not responsible for the privacy practices or the content of such other web sites.
Privacy of Children Who Visit the Website
We recognize the importance of children's safety and privacy. The Website is not designed to attract children and is not intended for use by any children under the age of 18. We do not request, or knowingly collect, any personally identifiable information from children under the age of 18.
Use of Information:
Petals understands and respects your privacy and we are careful about how we use your personal information. Information collected on Petals may be used in the following ways:
- Schedule deliveries of merchandise that you purchase online
- Create an online account for you at petals.com
- Bill your credit card for your purchases
- Confirm and track your orders
- Respond to your customer service inquiries
- Provide promotional communication & other information to you, if you choose to receive them
- Offer the products you want
- Customize your shopping experience
- To mail you promotional materials, statements etc via postal service or similar carrier
- Improve the petals.com website design
- By a third party marketing partner for commercial purposes. To opt-out of third party sharing, please e-mail [email protected]
Accessing and Updating Personal information:
You can access and correct information you have shared with us online if you have established an account with Petals. Simply go to the My Account page, log in with your email address and password, then click "Edit or View Your Account" and edit or delete whatever information you wish. Do not share your Petals.com password with anyone. If you have not established an account with Petals, click here to Create A New Account.
You may also correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your Petals account.
Security:
The security of your Personal Information is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect, and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all Petals employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
All information transmitted through petals.com is stored on our secure server, which uses Secure Sockets Layer (SSL) technology, the ecommerce standard for securing information. SSL technology is designed to encrypt your information and prevent unauthorized parties from accessing your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website, such as the Checkout and My Account features.
Please note that email correspondence is not a secure method of communication and therefore confidential information such as credit card numbers should never be sent in this manner.
Petals reminds you to practice caution whenever buying anything online, protect your password and avoid using the same password for multiple accounts.
For questions or concerns relating to privacy, please email [email protected].
Privacy Policy Changes:
We reserve the right to change, modify or amend this policy at any time.
For California Residents Only
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws.
Requests for Information
Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at [email protected] with "Request for California Privacy Information" in the subject line and explicitly makes such a request. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family to whom the request applies.
Do Not Track Disclosure
As required by Section 22575 of the California Business and Professions Code, the following disclosure is made to California residents and to residents of other states:
Our Website does not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your browser. As described herein, we use cookies and other tools to collect information about you when you visit our Website to, among other things, better tailor the features, performance and support of our products, services and Website. After you leave our Website, we do not track your online activity on other web sites, but third parties (and their affiliates) may track your online activity to offer you advertisements. This tracking is anonymous and is not linked to your personal information.
California Consumer Privacy Act of 2018 Rights
a.Marketing
We collect various types of personal data about you during the course of your relationship with us. Under California law, if you are a resident of California, you may make a written request to us to disclose the categories or personal data of yours which we have shared with third parties, for the third parties’ direct marketing purposes during the prior year. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the e-mail address or postal address below with the words “CALIFORNIA OPT-OUT” in ALL CAPS in the subject line or clearly set forth elsewhere. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third Party Direct Marketing Opt-Out Form so you may request that your personal data not be disclosed to third parties for their direct marketing purposes.
Email Address:
[email protected]
Attention: PRIVACY OFFICER, Petals
Postal Address:
Petals
12021 Centron Place
Cincinnati, OH 45246
Attention: PRIVACY OFFICER
Phone:
Toll Free Telephone: 800-783-9966 (USA and Canada)
International Telephone: 800-783-9966
b.Consumer Rights Under the California Consumer Privacy Act of 2018 (the CCPA)
To the extent the California Consumer Privacy Act is applicable, with certain exceptions and, including in connection with data subject to federal regulation (i.e., the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach Bliley Act California (GLBA), the Fair Credit Reporting Act (FCRA), or the Drivers’ Privacy Protection Act (DPPA)), contractual rights and obligations, and certain other exceptions, California residents have the following rights with respect to our data collection and data processing of California residents’ personal data which is collected in California, processed in California, or part of a transaction occurring in California:
(1)The right to know whether your personal data was collected by us.
In large part, the personal data we collect is set forth above in this Privacy Notice.
(2)The right to request the categories and specific pieces of personal data that we have collected about you in the past 12 months, the categories of sources for which that information is collected, the business purposes for collecting or selling the information, and the categories of third parties with whom the information is shared.
The categories and specific pieces of personal data that we have collected about you in the past 12 months are set forth herein, including the Section entitled: “WHAT INFORMATION WE COLLECT.”
The business purposes of collecting personal data are set forth herein, including the Sections entitled: “WHAT INFORMATION WE COLLECT,” “HOW WE USE THE INFORMATION WE COLLECT,” and “BUSINESS TRANSFERS.”
The categories of third parties with whom we may share your personal data are set forth herein, including in the Sections entitled: “WHAT INFORMATION WE COLLECT,” “HOW WE USE THE INFORMATION WE COLLECT,” and “BUSINESS TRANSFERS.”
(3)The right to know what information we are collecting about you and the purposes for which it is being used.
In large part, the type of information we collect and the purpose for which it is collected is set forth above in this Privacy Notice.
(4)The right to not allow us to sell any of your personal information.
To opt out, please contact Petals at [email protected].
(5)The right to have your personal information deleted, subject to certain exceptions.
These exceptions may include:
a. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
b. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
c. Debug products to identify and repair errors that impair existing intended functionality.
d. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
e. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
f. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
g. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
h. Comply with a legal obligation.
i. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
(6)The right to not be discriminated against for exercising any of the above rights.
We will not discriminate against you if you exercise any of the above rights. However, as explained, some or all of our Services necessarily require us to process your personal information, and share your personal information with certain third parties in connection with providing the Services. Therefore, and as explained above, exercise by you of certain of the above rights may impact our ability to provide the Services to you.
TO THE EXTENT APPLICABLE, AND TO EXERCISE ANY OF THE ABOVE RIGHTS, PLEASE CONTACT US AT ANY OF THE BELOW AND INCLUDE THE WORDS “CCPA RIGHTS” IN ALL CAPS IN THE SUBJECT LINE, OR BE CLEAR BY PHONE THAT YOU WANT TO EXERCISE YOUR CCPA RIGHTS and CLEARLY LET US KNOW WHAT RIGHTS YOU SEEK TO EXERCISE.
Email Address:
[email protected]
Attention: PRIVACY OFFICER, Petals
Postal Address:
Petals
12021 Centron Place
Cincinnati, OH 45246
Attention: PRIVACY OFFICER
Phone:
Toll Free Telephone: 800-783-9966 (USA and Canada)
International Telephone: 800-783-9966
For US Residents of States OTHER than California
To the extent not conflicting with any other applicable laws or our legal obligations, our contractual rights and obligations, and certain other exceptions set forth herein, US residents other than those from California may request the following with respect to our data collection and data processing of their personal data which is collected in through the Website:
(1)To request that we not sell any of your personal information.
To opt out, please contact Petals at [email protected].
(2)To request that your personal information in our possession be deleted, subject to exceptions, including the following:
j. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
k. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
l. Debug products to identify and repair errors that impair existing intended functionality.
m. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
n. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
o. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
p. Comply with a legal obligation.
q. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Upon receipt of any such request, we will endeavor in good faith to promptly comply. TO THE EXTENT APPLICABLE, AND TO EXERCISE ANY OF THE ABOVE RIGHTS, PLEASE CONTACT US AT ANY OF THE BELOW AND INCLUDE THE WORDS “US RESIDENT DATA REQUEST” IN ALL CAPS IN THE SUBJECT LINE, OR BE CLEAR BY PHONE THAT YOU WANT TO EXERCISE YOUR CCPA RIGHTS and CLEARLY LET US KNOW WHAT RIGHTS YOU SEEK TO EXERCISE.
Email Address:
[email protected]
Attention: PRIVACY OFFICER, Petals
Postal Address:
Petals
12021 Centron Place
Cincinnati, OH 45246
Attention: PRIVACY OFFICER
Phone:
Toll Free Telephone: 800-783-9966 (USA and Canada)
International Telephone: 800-783-9966
Visitors to the Website From Outside of the United States
Your connection may be through and to servers located in the United States. Please note that the data protection laws in the United States and other countries might not be the same as those in your country. By using this Website and/or submitting information to us, you specifically consent to the transfer of your information to the United States to the facilities and servers we use, and to those with whom we may share your information.
Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please update your account information by calling us at 800-783-9966 or email at [email protected].
Links
For your convenience, the Website may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links. You should review the privacy policies and terms and conditions of all other websites or links you visit.
Security
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information, and to protect you against the criminal misuse of that information.
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
Questions / Changes in Notice
If you have questions or concerns with respect to our Privacy Notice, you may contact us at [email protected]. We may elect to change or amend our Privacy Notice; in such event, we will post the notice changes in our Privacy Notice on the Website.
Last Updated: 04/01/2023
